Shopping Guide
- About members
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- If you register as a member before shopping, you can save the trouble of entering your delivery address for each shopping.
- Before you register as a member, be sure to read "Terms of USE" and "Privacy Policy" and register and register.
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JOIN MEMBER
- About Newslettter
- NEWSLETTTER regularly sends readers -only news, such as the latest LUFON items and campaign information.
- About the selling price
- The selling price (price) displayed on the screen is the price that includes the consumption tax.
The selling price (price) may be reduced without notice. Please note that we cannot change the price of the product you ordered before the price cut.
The notation of the tag and the purchase price may differ.
We will not be able to reply even if you contact us for details of price reduction.
- about shipping cost
- Free shipping in Japan.
- Overseas delivery (FEDEX) differs depending on the weight of the product as follows.
- * The following shipping cost will be charged for the product weight
- 0kg-2 kg ¥ 1,000
- 2kg-4 kg ¥ 2,000
- 4kg-6 kg ¥ 3,500
- 6kg-8 kg ¥ 5,000
- 8kg-10 kg ¥ 6,500
- 10kg or more ¥ 9,000
* Free shipping on orders over ¥ 60,000
- About delivery
- We will ship within 1-3 business days from the order date. (Closed on weekends and holidays)
- 【Delivery company】
Sagawa Express -
If you are absent, Sagawa Express will send you an absentee vote, so please contact the listed office.
* If the name of the orderer and the name of the nameplate are different, if there is no name on the nameplate, you may not be able to enter the absent vote. Please note.
* We will guide you to the Sagawa Express luggage number by e -mail after shipping the product. If you have any, please contact Sagawa Express by your luggage number.
[Sagawa Express Luggage Inquiry System]
http://www.sagawa-exp.co.jp
- About payment / payment fee
- pay by a credit card
There are four types of credit cards: VISA, MasterCard, JCB, and American Express.
On the settlement date, we will request the card company on the date of order for the product.
- Paypal
Log in to the PayPal account.
Check the contents and tap [Agree and continue].
- Apple Pay
We will log in to the payment service and determine the payment.
- Google Pay
We will log in to the payment service and determine the payment.
- Shop Pay
We will log in to the payment service and determine the payment.
- Convenience store settlement
You can pay at each convenience store of FamilyMart, Lawson, and Ministop. The commission costs 190 yen per case.
- Bank transfer
Please transfer to the specified bank account. Payment fee will be paid by the customer.
- Cash on delivery
After the product arrives, please pay the product amount including cash on delivery fee to the delivery person.
- About return / exchange
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We do not accept any returns or exchanges of products other than the following reasons.
- When a product that is different from the ordered product is delivered
- If the product is defective
- If there is a point that can be judged to have been acquired by an illegal process, we may delete it.
- * If the delivered product is defective or misdelivery, we will bear the shipping fee for return.
* If you do not contact us without contact (defective products only), it will take some time to refund the refund procedure, so please be sure to contact us in advance.
* Please note that it may not be accepted depending on the reason for the return. -
- In the unlikely event that different products arrive due to our mistake, or returned goods due to defective products, we will receive exchanges (only in stock) and returns if you can contact us within 7 days from the arrival of the product.
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[Returned special contract]
Even if the reason for the return is the following conditions, we cannot accept returns or exchanges.- Products that have passed 7 days after the product arrives
- Reserved product
- Products used once and products that have been washing / repaired
- Products that have odor adhesion under the customer, scratches and dirt
- Lost or damaged product of accessories / product packages (bags, cases, shoe boxes, etc.)
- Products that have lost delivery notes, product tags, and labels
- For hygiene products such as underwear, swimwear, cosmetics, lucky bags, sales products, outlet products, reserved products
- Products without stock (in that case, refund processing)
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【Notes】
- When trying on, please be careful about the adhesion of perfume, cosmetics, tobacco odors, etc.
- Please note that if you return the product (including tags, boxes, and accessories) to us, you may not be able to accept returns if it is very different from the time of delivery.
- Please note that if you return a part of your return or order for your convenience, the shipping and handling will not be eligible for refund.